IHG introduces new cleaning protocols as part of 'the next normal'
Contact
IHG introduces new cleaning protocols as part of 'the next normal'
InterContinental Hotels Group has announced the launch of a Clean Promise, which will be rolled out globally across its hotels and resorts from June 1.
-
IHGThe new twin guest room at Crowne Plaza Sydney Coogee Beach.
InterContinental Hotels Group has updated its cleanliness policy in preparation for a post-coronavirus world, committing to a higher standard of hygeine across its hotels and resorts.
Starting from June, IHG brands will operate under a Clean Promise developed through the company's new Global Cleanliness Board, which has experts in operations, health, safety and guest experience, working external specialists to define solutions, best practice and implement processes.
Under the new system, hotel teams will also appoint Clean Champions to continue building the culture of clean instilled in IHG hotels around the world.
IHG updated cleaning protocols - At a glance:
- Reception: reduced contact at check-in, touchless transactions, front-desk screens, sanitiser stations, sanitised key cards, paperless checkout.
- Guest Room: visible verification of sanitised items (e.g., glassware, remote control), reduction of in-room furnishings/high-touch items, new laundry protocols, use of new technology.
- Public Spaces and Facilities: additional deep cleaning of high-touch surfaces, social distancing, “last cleaned” charts, best practices for pools, fitness centres and lounges.
- Food & Beverage: new standards and service approach to buffets, banquets, room service and catering.
These champions will focus on guests and colleagues as they navigate the new environment and help on-property teams to consistently deliver these elevated cleanliness standards.
IHG Australasia & Japan Managing Director Leanne Harwood told WILLIAMS MEDIA the Clean Promise was an extension of the company's Way of Clean program, which was launched in 2015.
"We are proud to build on our industry-leading Way of Clean program to develop new science-led protocols and service measures, partnering with industry leading experts, and launching a global IHG Clean Promise that gives guests greater confidence and protection," she said.
Source: IHG
Developed through Ecolab and Diversey, the Way of Clean has now being expanded with additional COVID-19 protocols and best practices to reflect the advice of the World Health Organisation, Centres for Disease Control & Prevention, and local public health authorities in markets around the world.
Ms Harwood said future guests could expect to see evolved procedures in every area of the hotel.
"The perspective the world has gained from the past few months will frame the way everyone thinks about the ‘next normal’ and, for travellers unleashed back on the world after months of isolation, the most immediate concern will be around cleanliness, safety and wellbeing," she said.
"IHG has been busily reshaping the experience for guests by redefining cleanliness and supporting guests’ personal wellbeing throughout their stay – and it’s driving innovation, especially where technology can make a difference."
Click here for more information.
Similar to this:
Hospitality with heart - IHG teams up with OzHarvest to help Australians in need
InterContinental Hotels Group recognised with ‘Green Hotel Chain of the Year’ accolade
