The Property Council of Australia has indentified six hotel design trends set to take off in the wake of COVID-19.

According to the council, infectious disease has always influenced the design of our built environment, ranging from large city-shaping projects, such as Central Park in New York and London’s embankment which were conceived to combat cholera, to streamlined built-ins that eliminated dust and easy-to-clean white subway tiles 

It is with this in mind that the PCA asked six hotel specialists about how the 21st century pandemic would reshape the design of hotels.

At a glance:

• The Property Council of Australia has asked six hotel specialists to identify design trends that will come into prominence as a result of the pandemic.
• The responses indicated that touchless technology, cleanliness, self-sufficiency, adaptability, social distancing and sustainability were the area where there will be lasting change.
• Companies surveyed included Quest, Minett Prime Square, Pro-invest, Veriu and Hyatt Regency Perth.

1. Touchless technology

Touchless “everything” is heading our way according to Dean Minett, Managing Director of hospitality advisory firm Minett Prime Square.

"Touchless technology was already being adopted to cut costs or enhance service delivery but now hotel brand standards are being updated to eliminate as many touchpoints as possible, from room keys to do not disturb hangers," he told PCA.

Mr Minett highlights the increase in use of in-room speech recognition via Alexa or Siri as examples of how guests can now activate services in the room.

Ribhu Chatterjee, General Manager of Hyatt Regency Perth, told PCA Hyatt is considering touchless guest entry, public bathroom fixtures and hydration stations, as well as touchless payment solutions at reception.

Pro-invest Developments is “future-proofing” its portfolio of Holiday Inn hotels with Bluetooth-enabled door locks, says managing director Tim Sherlock.

Meanwhile micro-hotel chain Veriu is investigating RFID-enabled door locks.

Keyless entry is also slated for global rollout at Quest says senior design manager Nicolas Dingle.

“This is not only a logical step from a health and safety standpoint but lends itself to other operational efficiencies,” Dingle says.

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One of the rooms at Veriu Green Square. Source: Veriu

2. Cleanliness

Mr Chatterjee said sanitisation stations, unobtrusive but accessible, would be incorporated near entrances, while public spaces and guest rooms would move to hard or engineered surfaces that are easily sanitised.

“Hyatt is investigating methods to equip fabrics and surfaces with anti-microbial features,” he said.

Mr Dingle said Quest had opted for fixtures and finishes with antibacterial and antimicrobial properties for “many years”, with all our properties constructed in recent years having been fitted with anti-bacterial carpet.

Veriu’s Director of Operations Kyle R. Kaya expects a “rethink” of building materials – “like non-porous surfaces or the use of copper for high-frequency touch points, because of its antibacterial and antiviral properties”.

Minett Prime Square, meanwhile, is working on one development where a large plush velvet curtain has been jettisoned from the design in favour of a hard surface that is easier to clean.

“I think disposable menus and QR codes are here to stay," he said.

3. Social distancing

Pro-invest’s Tim Sherlock said it was “too early to say with certainty what the industry’s long-term design response to Covid-19 will be”.

"With five hotels in the development pipeline, Pro-invest has gone back to the drawing board to limit guest crowding in common areas and avoid contact around the breakfast buffet area," he said.

Susan Standring, Minett Prime Square’s Senior Consultant for Design and technical services said impressed with the creative solutions already evolving to support social distancing highlighting examples in workplace environments where the floor finishes show a “natural indication of 1.5 metres, rather than big red dots”.

Ms Standring said she expectd a hiatus, rather than a complete halt, of hotel mainstays like the buffet breakfast. “

It might be goodbye to the buffet for the moment, but my sense is that it will return with additional precautions,” she said.

“People have short memories and hotels are very good at maintaining high hygiene standards.”

4. Self-sufficiency

Quest’s Nicolas Dingle says serviced apartments have fared well over 2020 as guests “place increased value on private amenity such as in-room kitchen, dining, laundry facilities and balconies to minimise external contact”.

“Right now, we are looking at how we can mirror this same sense of autonomy in communal spaces such as conferencing rooms and business lounges,” he said

“While these areas are typically quite spacious and there’s considerable room to distance oneself, we are contemplating how these spaces might eventually transform into working pods or similar.”

Mr Kaya said Veriu's apartments offer guests great versatility through modular design with spaces for sleeping, sitting, a kitchenette for cooking and shelving for storage.

"In a world post Covid, we anticipate that people will want to use their rooms even more: for meals, exercising and working, and our hotels’ design must be able to offer that," he said.

“Public spaces in which people can have their own ‘bubble’ will be key,” he says.

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One of the Quest Apartment Hotels in New Zealand. Source: Quest Apartment Hotels.

5. Sustainability

Mr Minett believes future hotel guests will also be pushing for more sustainable experiences.

“We’ve seen images on the news – of the clear air of the Himalayas and clean water of Venice’s canals – and I think more of us are focused on being more sustainable when they return to travel," he said.

Pro-Invest’s Mr Sherlock agrees, saying his team is keeping a close eye on customer responses.

"Pre-packaged single-use F&B options, appropriate for infection control today, “may no longer be desired by guests once the pandemic has passed,” he said.

6. Adaptability

Mr Sherlock said Covid-19 had made it “painfully clear” that most businesses and industries are not pandemic-proof, citing leases as an example.

“Most existing leases do not take into account the impact and effects of a global pandemic like Covid-19.

"This needs to change.”

He also suggested trends in other sectors of the property industry will intersect with hotel design.

"“If working from home does become the new normal, and companies rethink the need for physical office spaces, hotels may go down the ‘space as a service route’, where specific rooms may be repurposed and sold as office suites as an alternative from working from home," he said.

Ms Standring said  the future of hotel design would come down to flexibility,

“We need to be thinking about flexible design and planning with emphasis on movable components, diversity of seating arrangements to accommodate social distancing with ease – so if there is another pandemic we can adapt quickly.”

Source: Property Council of Australia

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