Sheraton Fiji Golf & Beach Resort's Assistant Front Office Manager, Ms Elena Qereqeretabua has received the prestigious J. Willard Marriott Award of Excellence in a special awards ceremony held in Washington D.C. on Monday 16 October 2023 (Eastern Standard Time). Ms Qereqeretabua is one of only ten recipients globally within Marriott International who were acknowledged for the esteemed award.

Marriott International’s J. Willard Marriott Award of Excellence is a prestigious annual award, established in 1987 by its Founder, that recognises exceptional Associates efforts within Marriott International worldwide.

Ms Qereqeretabua is the first Fijian and Pacific Islander to attain this international award which is an incredible achievement recognizing her unwavering dedication to serving hotel guests, remarkable leadership in her team and an ambassador of Fiji’s famed Bula spirit. Her journey commenced in 2015 as a Front Office Trainee at The Westin Denarau Resort & Spa where she continued to grow and excel in her role.

Throughout her tenure, Ms Qereqeretabua’s exceptional performance shone through her pivotal role within her team especially during the global pandemic. Her steadfast support was crucial in guiding her team through the necessary adjustments in business operations, ensuring seamless adaptation to the changing circumstances.

In 2022, she emerged as a vital member of the preopening front office team in her capacity as a team leader at the newly renovated Sheraton Fiji Golf & Beach Resort, showcasing her courage and unwavering commitment. Her ability to swiftly and decisively address critical situations exemplified her dedication to ensuring guest satisfaction.

“The J. Willard Marriott Award of Excellence is a highly prestigious award, and we are extremely proud to be represented in ANZP by Elena Qereqeretabua, who consistently demonstrates Marriott’s core values and everyday service with excellence. Delivering the highest standard for our customers is at the forefront of our business and we are continually inspired by associates like Elena, who treat guests with the care and consideration they would offer to their own family,” says Sean Hunt, Area Vice President – Australia, New Zealand & Pacific.

Ms Qereqeretabua has a deep connection and commitment to community service where she actively participates in projects like Solia Lesu (Give Back), fundraising efforts, and outreach programs for disadvantaged communities.

Neeraj Chadha, Multi-Property Vice President Pacific Islands, Marriott International & General Manager Westin and Sheraton Resorts, Fiji Complex said: "The recognition is truly remarkable, as Elena Qereqeretabua’s outstanding efforts are truly deserving of it. The Executive Management & Associates at Marriott International Fiji Hotels wholeheartedly applaud her achievement.”

Mr Chadha continued, “It is gratifying to witness her growth on the path to becoming an exceptional leader consistently excelling in her interactions with both guests and associates. Her remarkable achievement serves as an inspiration to all our hotel teams and the entire Fiji community.”

Elena Qereqeretabua said: Receiving the J. Willard Marriott Award of Excellence is a dream come true and I am profoundly honoured with this acknowledgement. I dedicate this achievement to my family, the dedicated Resort Teams within our extensive Marriott International Fiji portfolio and my team at Sheraton Fiji Golf & Beach Resort as well as the incredible people of Fiji.”

Elena Qereqeretabua’s journey and accomplishments are a source of pride for the Marriott International Fiji Resorts’ Teams. She received the prestigious J. Willard Marriott Award of Excellence award in a special ceremony held in Washington, D.C. on Monday 16 October, a momentous occasion that reflects her remarkable contributions to the Fijian hospitality industry.