Mandarin Oriental Hotel Group  announce the appointment of ShaoWei Ong as Chief People & Culture Officer, effective 17 March 2025. ShaoWei will report directly to the Group Chief Executive, Laurent Kleitman and join both the Executive Committee and the Group Leadership Team, reflecting the Group’s commitment to placing its people at the heart of its operations. Amanda Hyndman, who has held the dual roles of Chief People & Culture Officer and Chief Operating Officer, will now focus fully on her responsibilities as COO.

With over 22 years of human resources leadership experience, ShaoWei has developed her expertise across a diverse range of industries, including hospitality, banking, fintech, music and engineering. Her broad expertise includes HR transformation, organisational redesign, culture building, leadership development and digital transformation - aligning seamlessly with Mandarin Oriental’s vision to deliver exceptional experiences for colleagues and guests alike.

Joining Mandarin Oriental from Jardines, ShaoWei previously served as Group Human Resources Director at both Jardine Schindler and Livi Bank. Her previous roles include Vice President of HR for Sony Music Group across Asia and the Middle East and Head of the Starwood Academy Asia Pacific in Shanghai, where she helped shape the next generation of hospitality leaders. Her impressive career also includes senior leadership positions at Secoo Group, Wyndham Hotel Group in Asia, and United Overseas Bank (Malaysia).

This appointment reinforces Mandarin Oriental’s people centric philosophy, which is a foundation of its ten-year strategy. As the Group continues its transformation journey to unfold its full potential, ShaoWei’s leadership will be pivotal in cultivating a culture of excellence and innovation across its global portfolio.

Laurent Kleitman, Group Chief Executive of Mandarin Oriental commented: "We are delighted to welcome ShaoWei to Mandarin Oriental. Her extensive experience across multiple sectors, combined with her expertise in leadership and culture transformation, makes her an invaluable addition to our team. We are confident that her vision and insight will inspire our colleagues worldwide and further elevate our legendary service and exceptional guest experiences."

ShaoWei Ong added: "It is an honour to join Mandarin Oriental, a brand that epitomises excellence in hospitality at such a pivotal time. I look forward to working with the talented teams across the globe to build on the Group’s legacy, ensuring our people remain inspired and empowered to deliver the legendary service Mandarin Oriental is known for."

ShaoWei holds a Bachelor of Arts in Economics from the University of Waterloo and will be based at the Group’s Hong Kong Head Office.