Geoff York, CEO of Crystalbrook Collection said, “It is with great pleasure that I announce appointments across three different Crystalbrook Collection properties.” Following the recent appointment of Jeremy Nordkamp to the Crystalbrook Vincent Brisbane, Melissa Shaw will take over at Crystalbrook Riley, Cairns and Emma Alcorn will lead Crystalbrook Albion, Sydney.

These appointments signal the commitment of the group to continue to create unique and compelling guest experiences in key locations across Australia.”

“I congratulate the General Managers on their recent appointments and look forward to working with each of them as they play a vital role in the successful management of Crystalbrook Vincent, Crystalbrook Riley and Crystalbrook Albion,” said Geoff York.

“Each of the General Managers has been chosen for their leadership expertise, stand-out flair for delivering first-class guest service, commitment to sustainably-led practice and their passion for creating innovative food and beverage experiences.”

Melissa Shaw – General Manager at Crystalbrook Riley, Cairns

Melissa brings a range of specialist hotel management experience to her new role at Crystalbrook Riley, Cairns. She has worked extensively in Australia and internationally with the Accor Group, holding general management positions in Bangkok and Shanghai and most recently as General Manager at Sofitel Wellington. Prior to her international tenures, she held senior sales roles at Sofitel Werribee Mansion Hotel & Spa and Sofitel Brisbane. She will take over the reins from Jeremy Nordkamp at Crystalbrook Riley Cairns, located in Queensland’s tropical north.

Melissa looks forward to showcasing her extensive luxury hotel management skills while embracing Crystalbrook Collection’s passion for sustainability.

Emma Alcorn - General Manager at Crystalbrook Albion, Sydney

Emma is a creative and passionate leader who has extensive experience working across a range of boutique hotel properties in Australia. She joins Crystalbrook Albion, from the luxury private residence Makepeace Island, in Noosa, where she oversaw the running of the highest standard of guest experience including private butlers and bespoke guest services. Emma’s hotel career also includes time with the luxury Emirates One & Only Wolgan Valley Resort & Spa, Longitude 131 Resort, Uluru, Fitzroy Island, the contemporary boutique Brunswick Hotel and Spicers Tamarind Retreat & Spa.

Emma brings her high-level management expertise and talent for delivering exceptional guest experiences to Crystalbrook Albion. The Surry Hills hotel is known for its embodiment of contemporary style, sustainable luxury and neighbourhood feel.

Jeremy Nordkamp - General Manager at Crystalbrook Vincent, Brisbane

Jeremy has taken over the reins at the newly acquired Crystalbrook Vincent (formerly The Fantauzzo) following his recent tenure at Crystalbrook Riley, Cairns.

Jeremy is an experienced and high performing hotel General Manager, well-known for his boundary- breaking management style. Throughout his career, he has worked for many of Australia’s stand-out boutique and luxury hotels including The Calile Hotel, Ovolo Laneways, Peppers Docklands and The Mantra Group. In 2016, he successfully opened the luxury Kandima Maldives resort, adding his flair for providing excellence in service and signature food and beverage experiences.

Jeremy will apply his passion for responsible luxury and talent for creating unrivalled and enriching guest experiences to Crystalbrook Vincent in Brisbane.