Striking the right balance between luxury and practicality is always a work in progress. Depending on your brand and star rating, that balance will shift.
Business travelers, even more than others, want easy solutions to their problems. If something is missing from, or wrong with, their room, they don’t want to speak to three different people, or be put on hold.
New hotels have the advantage of starting fresh with today’s (and tomorrow’s) guest in mind — but for hotels that have been here awhile, the flaws and constraints of the past can be challenging.
