Minett Consulting

As millennial tastes have risen to prominence in the hospitality world, scores of hotels have made overtures to new ways of working. 

One of the buzzwords we heard a lot in 2018 was “ancillaries” – meaning all of the extra services and products linked to the travel experience. 

The idea is to cast off outdated elements of the hotel experience, narrow the focus to what matters today, and make the entire operation more accessible in the process.

Hotels – at least some of them – are doing away with the hallowed institution of the front desk.

Successful disruptions have a way of turning into fixed concepts. This is why so many of the best hotel innovations seem obvious in hindsight.

The world of hotels is a lot like the world of fashion. Every year, new trends and styles come sashaying down the catwalk. Some are eye-catching, some are puzzling, and some are downright ridiculous – depending on who you ask.

It’s about how to create hotels that have warmth, culture, flavor, and human interaction.

In order to be a successful hotelier, you have to be able to change directions quickly and solve problems on the fly.

Did you know that Instagram currently has around one billion active users, with higher rates of engagement than Facebook?

Now that 2020 is right around the corner, we can safely say that Internet is the single greater driver of change for any industry you care to mention.