IHG waives cancellation fees until the end of April
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IHG waives cancellation fees until the end of April
InterContinental Hotels Group has updated its cancellation policy in the wake of the coronavirus pandemic, waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.
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IHGCrowne Plaza Melbourne
InterContinental Hotels Group has responded swiftly to the coronavirus pandemic, updating its cancellation policy in the wake of the outbreak.
In a statement on its website, IHG announced it would be waiving cancellation fees for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.
IHG franchises, leases, manages or owns more than 5,900 hotels and approximately 884,000 guest rooms in more than 100 countries through brands such as Regent Hotels & Resorts, InterContinental Hotels & Resorts, Kimpton Hotels & Restaurants, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels & Resorts, and many more.
InterContinental Hotels Group Coronavirus response - At a glance:
- Cancellation fees waived for existing and new bookings at all IHG hotels globally for stays between March 9, 2020 and April 30, 2020.
- Additional COVID-19 cleanliness specific guidance, training and information consistent with the highest standards.
- Reducing the Elite membership criteria required (nights or points) this year by 25 per cent or more.
The company said it recognised "the ongoing and increased uncertainty that coronavirus (COVID-19) is causing around the world" and that its "highest priority" was the "health and wellbeing of our guests and employees".
"We will work with customers to manage any changes needed on a case by case basis," IHG said.
Holiday Inn on Flinders in Melbourne. Source: IHG
"Our hotels are actively supporting customers to address the needs of each group, including moving event dates to another time.
"In addition, we provide our hotels with best practices and guidelines and have supplemented these resources with additional COVID-19 cleanliness specific guidance, training and information consistent with our own high standards."
Click here to enquire about any existing booking at an IHG Hotel.
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