Technology has completely changed the way we receive and provide services. When contactless payment was first introduced, people were stunned they could purchase items with only the tap of a card. Technology has had a similar effect on the hotel industry, it has completely reinvented the way these businesses operate.

We have seen trends emerge from the pandemic, with the impacts of COVID-19 propelling technological advancements across all industries. For example, self-ordering QR codes in restaurants streamline production efficiency by reducing contact between staff and customers, eliminate menu sharing and increased contact spots, and reduce both ordering mistakes and restaurant labour costs from time saved. People all around the world are creating innovative ways to deliver customer service with safety and efficiency as the priority.

This is no exception to the technology used in hotels across the world. Technological advancements have been accelerated these past few years due to COVID-19, particularly in the hotel industry. Technology has changed and is continuing to change the way hotels conduct business and interact with customers.

On a surface level we can already see how technology is changing the hotel experience, with direct booking, mobile room keys, QR ordering from hotel rooms and restaurants and even contactless check-in/out. On a deeper level technology like booking engines, revenue management technology, website and SEO technology and property management systems are creating a seamless experience for customers and hotel workers. Throughout the pandemic these contactless options have proved necessary in reducing the spread of germs and improving overall safety. 

Not only is this technology paving the way for the safety and well-being of customers and staff, but it also provides and improves inclusivity and accessibility for some minorities. Guest-facing technology, online ordering and contactless check-in/out can drastically improve the hotel experience for many people who may not be able to communicate or interact, such as people with disabilities, international travellers and hotel guests who don’t speak English.

Technology is also more environmentally friendly as it reduces the need to print paper, plastic room cards and other possibly harmful materials. Using smart technology can even offset overconsumption of electricity and reduce a hotel’s overall carbon footprint. Smart technology is technology that can self-monitor, self-analyse and report. It reduces overconsumption of electricity by automating energy use, like turning off heating, cooling and lights when not in use.

Hotels engaging and implementing these types of technologies are seeing the value and importance as they lower operational costs, reduce friction points, enhance operational efficiency and improve service and customer experience.

While these resources can be an expensive addition to hotels, fortunately depreciation is available for technology investments. It’s important to get a depreciation schedule to claim deductions to their full potential and compliantly. BMT Tax Depreciation quantity surveyors ensure all claims are maximised. To learn more about technology depreciation or to speak to a specialist contact BMT today on 1300 728 726 or Request a Quote.

The views expressed in this article are an opinion only and readers should rely on their independent advice in relation to such matters.

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