At a time when consumers have more choices than ever, smart hotel technology has come to play an important role for hoteliers seeking to drive customer loyalty with more personalised guest experiences.

As the highest altitude accommodation in Queenstown, Kāmana Lakehouse offers guests a luxurious experience with private soak tubs, spectacular views of Lake Wakatipu and an art deco style restaurant and bar that is renowned for its creative menus.

The hotel is designed with the ultimate guest comfort in mind and to keep pace with today’s digital expectations, Kāmana Lakehouse partnered with TSA Lighting, a specialist in smart automation solutions, to bring its vision of smart hotel rooms to life.

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Voice-controlled smart hotel rooms

Today’s consumers have grown accustomed to the convenience voice assistants bring to their daily lives. To offer greater comfort for guests, Kāmana Lakehouse incorporated voice recognition technology in its digital infrastructure across all 73 ensuite rooms.

In each of the rooms, the Wi-Fi capability was upgraded and a smart automation system that integrates with a voice assistant was set up. Through simple voice commands, guests can control room settings such as the temperature, the lighting in different areas of the room and the volume of the TV.

Voice-controlled automation also brings greater convenience for hotel staff alike. For example, when housekeepers finish cleaning a room, instead of having to go around to switch off the air conditioning and lighting manually, there is a useful voice command they can use to let the voice assistant know that the room is ready which will turn off all settings automatically. This helps housekeepers move onto their next tasks quickly, improving both staff productivity and the overall energy management.

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Personalised entertainment experience

Consumers value the ability to stream content at any time and on any device, so to give guests greater flexibility to access entertainment options of their choice, Kāmana Lakehouse installed a user-friendly TV casting solution. By simply scanning a QR code displayed on the TV screen, guests can connect their mobile devices easily and cast their own content to enjoy watching all their favourite shows on the big screen.

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A hotel for the future

Having a future-proof smart system in place opens up a world of opportunities for hotels to create more integrated experiences. Kāmana Lakehouse will build on its offering by developing its own hotel app that will integrate seamlessly with the existing automation system and voice technology to empower guests to enjoy even more services and amenities. Future integrations include deploying mobile keys for contactless check-ins and the ability for guests to issue more complex demands via the voice assistant e.g. ordering room service, speaking to the reception and personalising housekeeping preferences.

By leveraging strong digital solutions, Kāmana Lakehouse delivers the next-generation guest experience that combines modern design and comfort to offer all travellers a memorable stay at The Adventure Capital of the World.

To make a booking at Kāmana Lakehouse, please visit:

www.kamana.co.nz

To book your dinner or private function at Nest Kitchen & Bar, please visit:

www.nestqt.co.nz

For more information on TSA Lighting and its projects, please visit:

www.tsalighting.co.nz/smart-solutions