Dean Minett Blog

In a multi-branded hotel, guests book one property or the other — and their experience is totally distinct to that brand.

Over the last few years, Marriott International has rolled out an employee wellness initiative called TakeCare, to which it has attributed notable increases in customer satisfaction.

Business travelers, even more than others, want easy solutions to their problems. If something is missing from, or wrong with, their room, they don’t want to speak to three different people, or be put on hold. 

Following the economic crisis in 2008, there was a notable increase in the number of hotels offering complimentary breakfast to guests. ​

Given the glamorous side of hotels, it makes a certain amount of sense that fashion and retail brands are pushing into the industry.