An award-winning bar, exclusive spa, and … electric vehicle charging stations? For some major hotel chains, power points that enable guests to recharge their cars on the premises are a new perk.
There is an old joke in the dental world that a patient asked his dentist, “Which teeth should I floss?” The dentist answered, “Only the ones you want to keep.” Customer Service is the same.
Hotel renovations are a necessary dread of our industry in order to keep apace with the constantly giving décor trends, star rating requirements and technological advancements.
New hotels have the advantage of starting fresh with today’s (and tomorrow’s) guest in mind — but for hotels that have been here awhile, the flaws and constraints of the past can be challenging.
